SOME WORDS ABOUT US

Well-coordinated teamwork speaks About Us


































Shipping & Delivery

How long will my order ready to ship?

Please allow a processing time of 24 to 48 hours from the time of placing your order to your order to ship (this is only for processing, pulling and packing your order; this does not include transit time).

We will notify you via email if there is any question with your order.

Where will my order shipped from?

Each order will be delivered from China. 

How long will I have to wait to receive my package?

Normally, transit times are typically 6 to 12 business days (Business days do not include weekends and/or holidays.)

Why is it taking longer than usual for my order to arrive? 

Once the package has been picked up and transferred to the shipping provider, Energy Muse is no longer responsible for other delays that may occur.

As soon as your order is shipped, you will receive a confirmation email with tracking details. We recommend following your tracking closely to stay informed regarding the whereabouts of your order. If you are on a deadline or a strict timeline, we highly recommend looking into expedited shipping options, as even if you live locally, there are significant delays with ground shipping.

Can I return my order?

The merchandise can be shipped back to us within the aforementioned 7-day window of receiving your package, once your return has been approved. But please pay attention that the merchandise have to be return back to China, and we do not pay for the shipment of the return. The shipping cost will be very expensive for the returning. Therefore, please consider carefully whether the merchandise is really in your demand. Thanks a lot!

Returns

To request a return:

  • Head to our website and log into your account. 
  • Navigate to the order you wish to return and click on it. 
  • In the upper right hand corner, there will be a “Request Return” button. 
  • Click on the button and fill out the questions to follow. 
  • Once you finish, our customer service team will review your request and either approve or deny it. 
  • According to Law of HK, your return will be reviewed in 24 hours and if it is approved, you will receive instructions and a shipping label to send back your merchandise to our warehouse. You will get your money back in 7 business days.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Terms & Conditions

IMPORTANT – READ CAREFULLY: These Terms of Use (“Terms”) are a legally binding agreement between you (“User”) and STATENEOONES for the use of this Website (https://stateneoones.com/), including the purchase of merchandise and services advertised on this Website (“Order” or “Orders”). Access to and use of this Website by any User is subject to these Terms, including any modifications or additions to these Terms from time to time issued by STATENEOONES, and all applicable laws and regulations. BY ACCESSING OR USING THIS WEBSITE OR PLACING AN ORDER, USER AGREES TO BE BOUND BY THESE TERMS, INCLUDING THE WARRANTY DISCLAIMERS, LIMITATIONS OF LIABILITY AND TERMINATION PROVISIONS BELOW. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THIS WEBSITE.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Privacy Policy

At STATENEOONES, we value your privacy and strive to respect data protection principles. While we may not fully meet the regulatory thresholds of the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR), we voluntarily align with certain principles inspired by these privacy laws to enhance the protection of your personal information and to promote transparency in our data practices. This means that we endeavor to provide privacy protections consistent with these frameworks where feasible, without certifying full compliance.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SEEMINGLY ELEGANT DESIGN

About our online store

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As an on-line business company, STATENEOONES has developed our business since 2016. During these years, we have developed our business in several areas such as fashion, candle, crystal, fengshui, tea and some other oriental product series. We always devote ourselves in the control of procucts quality. Customers’ satisfaction is our final target and best harvest.

Developed by Xtemos Studio @ 2023

WORDS ABOUT US

Our Team

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Mark Jance

CEO / FOUNDER

Aviana Plummer

CEO / FOUNDER

Braydon Wilkerson

CEO / FOUNDER

Kristin Watson

CEO / FOUNDER
DEVELOPED BY XTEMOS STUDIO @ 2021.

We work through every aspect at the planning

WE DO IT FOR YOU WITH LOVE
2010
FOUNDING YEAR
2000
HAPPY COSTUMERS
190
COMPANY WORK WITH US
2
OFFICES
21
TEAM MEMBERS
750
PROJECTS COMPLETED

Our company history and facts

I should be incapable of drawing a single stroke at the present moment; and yet I feel that I never was a greater artist than now.

Design & development process demonstration

A wonderful serenity has taken possession of my entire soul,like these sweet mornings of spring which I enjoy with my whole heart.