Dear customer please find your sales reception on the page after your payment.

If you cannot find it, please send e-mail to us. We will supply your sales receipt soon.

• Head to our website and log into your account. 
• Navigate to the order you wish to return and click on it. 
• In the upper right hand corner, there will be a “Request Return” button. 
• Click on the button and fill out the questions to follow. 
• Once you finish, our customer service team will review your request and either approve or deny it. 
• According to Law of HK, your return will be reviewed in 24 hours and if it is approved, you will receive instructions and a shipping label to send back your merchandise to our warehouse. You will get your money back in 7 business days.

We will restock items indicated as “out of stock” as soon as possible. Please pay attention to the item you are interested in.

Thanks a lot for your attention.

At STATENEOONES, we value your privacy and strive to respect data protection principles. While we may not fully meet the regulatory thresholds of the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR), we voluntarily align with certain principles inspired by these privacy laws to enhance the protection of your personal information and to promote transparency in our data practices. This means that we endeavor to provide privacy protections consistent with these frameworks where feasible, without certifying full compliance.